Access expired
The agent disconnects PIA and signs it out once your signed lease and its short offline grace period end. Claim your trial or buy more time, then press Connect again.
Support and troubleshooting
“macOS needs approval”
Open System Settings → General → Login Items & Extensions and enable PIA Access. macOS asks for this the first time the background helper registers.
Activation blocked
Each account has one active Mac. Revoke the old Mac from your dashboard before approving a replacement.
“This Mac is registered to another account”
Each computer belongs to one account. Sign in with the account that first used this Mac, or ask an operator to release it if it genuinely changed owner.
Multi-Hop not shown
Open PIA Settings → Proxy and select Shadowsocks. This is a manual PIA setting; the agent cannot enable or verify it, because PIA exposes no supported command for it.
Privacy
Support records contain account, device, entitlement, and error events — never browsing history. Never send anyone your PIA credentials; support will never ask for them.